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It is currently Thu Sep 09, 2010 1:04 pm
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avcaballero
Joined: Fri Sep 18, 2009 6:06 am
Posts: 1
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 Starting crash Hello there. When the application is starting, a windows appears with an error: "Error found, please contact support".
I add the log file. Thank you
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| Fri Sep 18, 2009 6:12 am |
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yoni
Site Admin
Joined: Mon Nov 17, 2008 6:09 am
Posts: 176
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Re: Starting crash Hello,
Thank you for contact Photo Pos Pro support team.
Starting v1.70 Photo Pos Pro is a freeware. At the first time you are using PPP it automatically uses a free registration key in order to activate it - the activation must be on-line. According to your report it seems that the software did not have access to the internet (maybe a firewall blocks it from accessing) and did not automatically received the free key. To solve the problem please:
1) Make sure to be online when running the software for the first time.
2) Make sure to enable the software on your firewall.
3) Windows XP/Vista have it's own firewall too (turning your firewall off may automatically turn on windows XP/Vista firewall). Make sure to enable the software on the windows XP/Vista firewall too.
Sincerely Yours,
Tom A.,
Photo Pos Pro support team.
_________________
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| Tue Sep 22, 2009 11:21 am |
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